Cancellation & Refund Policy
Last updated: 22 August 2026
At UFOlee, we provide desktop developer productivity and AI co-pilot software. This policy outlines our cancellation terms, trial usage requirements, and strict no-refund policy for paid passes.
1. Try Before You Buy (Free Tier Prerequisite)
UFOlee provides a free version with complimentary initial prompts (plus automatic periodic recharges) and unrestricted access to download and run the software. We strongly encourage all users to download, install, and test the software on their Windows system to verify features, performance, and compatibility prior to purchasing any paid pass.
2. Strict No-Refund Policy (All Sales Final)
Due to the instantaneous digital delivery and immediate activation of license credentials, and because a free version is readily available to test the product before purchase, all sales of Pro passes (15-Day Pass, 30-Day Pass, and 1-Year Pass) are final and non-refundable.
Once a purchase is completed and digital access is unlocked, we do not issue refunds, partial credits, or prorated cancellations for:
- Change of mind or personal preference;
- Unused days or remaining quota on an active pass;
- Personal productivity, interview, or evaluation outcomes.
3. Exception: Duplicate Billing / Payment Gateway Errors
We provide refunds exclusively in the event of accidental duplicate charges (e.g., if a network glitch caused multiple debits for the same transaction). In such cases:
- Net Amount Refund (Deduction of Gateway Fees): Payment aggregators (Razorpay / PayPal) and banks levy non-refundable transaction processing fees on every payment. Consequently, any approved duplicate refund will be issued for the net settlement amount actually received in our bank account (the gross amount paid minus non-refundable payment gateway transaction charges and bank processing fees).
- Evaluation: Duplicate billing reports are reviewed within 48 hours.
- Processing: Approved duplicate refunds are initiated immediately through our payment partners (Razorpay / PayPal).
- Settlement to Source: The net refunded amount will reflect in your original payment method (Bank Account, Credit/Debit Card, UPI, or Net Banking) within 5 to 7 business days.
4. Subscription & Cancellation Terms
- Zero Recurring Auto-Debits: All UFOlee passes are one-time top-ups. There is no recurring monthly subscription or automatic billing cycle.
- Expiry: Your account simply transitions back to the free tier upon pass expiry unless you choose to top up manually. No cancellation action is necessary.
5. Digital Product Delivery
Access to Pro features is delivered electronically and instantaneously upon payment confirmation through Razorpay or PayPal. Your account is immediately upgraded to Pro status with full prompt quotas.
6. Contacting Support
If you experience any duplicate billing issues or have questions, please contact our support team:
- Email: [email protected]
- Subject Line:
Billing Inquiry - [Your Registered Email / Payment ID]